RIGEXPERT USA DOES NOT PROVIDE TECHNICAL OR OPERATIONAL SUPPORT TO CUSTOMERS OF ANY OTHER VENDOR IN THE U.S OR CANADA. IF YOU WISH TO RECEIVE FREE TELEPHONE, EMAIL OR CHAT WINDOW SUPPORT IN THE U.S., PLEASE BE SURE TO MAKE YOUR PURCHASES FROM RIGEXPERT USA.
DUE TO A HIGH RATE OF DAMAGED ANALYZER RETURNS THROUGH EBAY AND AMAZON, RIGEXPERT USA MAY NOT WARRANTY ANALYZERS RE-SOLD ON AMAZON OR EBAY. PLEASE USE CAUTION WHEN MAKING YOUR PURCHASE FROM NON-AUTHORIZED DEALERS.
RigExpert USA Warranty Service and Support Promise
What you can expect when buying from RigExpert USA:
- Warranty Response– When contacting RigExpert USA for warranty and non warranty services we respond quickly, usually immediately, but never more than a few hours. Most hours of the day we have an engineer standing by at our on-line chat center to assist.
- Support– Through a strong partnering program with our on-line Distribution channel, PNC Engineering, RigExpert USA offers FREE Technical and Operational Telephone, E-mail and Chat window support to customers who purchase from RigExpert USA and PNC Engineering. This means you will be able to speak with a knowledgeable, qualified electronics engineer regarding RigExpert Hardware, Software functions and features. In some cases PNC Engineering can offer FREE Professional Technical help regarding antenna design, TDR Measurements, Polar/ Smith Chart and other SWR, Resistance and Reactance questions. This level of support is something not offered by other RigExpert vendors in the United States. All others are required to use email support through the Ukrainian Office.
- Warranty period– When you purchase your new analyzer at RigExpert USA you are covered under RigExpert’s 2 year RigExpertCare™ warranty program. (Please note RigExpert USA reserves the right to refuse warranty on damaged items that have been resold on eBay or Amazon, or sold by an unauthorized dealer). All warranty repairs are completed in-house at a United States based RigExpertCare™ warranty center. Out of warranty repairs may also be contracted through our local U.S. repair center provided by PNC Engineering. In some cases your analyzer will be exchanged with a brand new analyzer.
- Speed – Because RigExpert USA’s RigExpertCare™ warranty and repair center is located in the United States, we offer fast turn around times for your repair or warranty replacement needs should they occur.
- Note: Items stocked by, and shipped from Amazon may not qualify as authorized vendors. This could disqualify those items from RigExpert USA’s Warranty service . An original receipt from an authorized dealer is required for all warranty services. Contact us direct for more information.
- An original receipt from an authorized dealer is required for all warranty services. Contact us direct for more information.
RigExpert USA Price Guarantee
- Should you find the cost of one of our advertised ‘price protected’ RigExpert items offered by another authorized on-line re seller in the United States to be more than $5.95 below our advertised price, RigExpert USA will gladly match their price.
- Simply contact RigExpert USA’s customer service department via E-mail to let us know the name of the vendor and their current price along with a link or web address to their page for the product you are interested in. Once this price has been confirmed by RigExpert USA a sales representative will then email you an Electronic voucher code that can be used to complete your on-line purchase. A customer service representative can be reached by clicking HERE or navigating to our “contact us” page on this website.
- Due to the reduced price offering, RigExpert’s Free Continental USA Shipping program may not apply to this offer.
- RigExpert USA may not price guaranty “Flash Sale” prices from other vendors. These include 1 day sales, weekend sales, Special limited time sales, Cyber Monday or Black Friday sales.
- RigExpert USA does not price match non-authorized sellers on eBay or Amazon. Items stocked by, and shipped from Amazon may not qualify as authorized vendors. This could disqualify those items from RigExpert USA’s Warranty service and price match guaranty.
- Because the AA-30.Zero is a kit part, RigExpert USA does not price match on the ‘Zero’ antenna analyzer PCB at this time.
- Only products marked with our price guarantee are eligible for price matching.
RigExpertCare warranty information
A complete review of the RigExpertCare warranty program process can be viewed here.